In a landmark achievement, Tillo, the award-winning rewards and incentives platform and gift card API, is proud to announce its certification in Customer Service Excellence, a testament to its unwavering commitment to creating a customer-first culture.
Customer service has always been a core pillar of Tillo, who recently was named Industry Service Provider of the Year by the Gift Card and Voucher Association (GCVA). The awarding of this prestigious accolade now makes it the first and only gift card platform within the industry to be formally recognized for its superior customer service standards.
The Customer Service Excellence standard is a national quality mark designed to recognize organizations that demonstrate a truly customer-focused approach, promoting continuous improvement and operational excellence wherever they can. Tillo's CSE certification follows a rigorous assessment process, including a comprehensive review of its practices and an on-site visit by an external assessor to confirm its adherence to the highest customer service standards across the business.
Maria Khoury, Head of Operations at Tillo, expressed her pride in the team's achievement:
"We are thrilled to have been awarded the Customer Service Excellence certification. This recognition is a reflection of the passion, dedication, and skill of our entire team and our commitment to not just meeting but exceeding customer expectations in everything that we do."
Alex Preece, CEO and Co-Founder of Tillo, also commented,
"Receiving this certification is a clear indication that our efforts to go above and beyond and create meaningful and memorable experiences for our customers are recognized. As we continue to push the boundaries of rewards and incentives and expand Tillo into new markets, I’m incredibly proud of the entire Tillo team for never losing sight of our core values, ensuring we continue to Surprise and Delight our customers in ways that no one else in the industry is currently doing.”
Tillo’s strong customer-centric culture, deep understanding of consumer needs and trends, continuous improvement ethos, and ease of use of its platform were all listed as key factors in its receiving the Customer Service Excellence accreditation, and these factors, alongside the company's commitment to building lasting relationships with its partners, have been instrumental in Tillo's successful expansion across the UK and latterly into the US and Australian markets.
For more information about Tillo and its award-winning services, please visit tillo.io.
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About Tillo
Tillo is an embedded rewards and incentives platform that supercharges businesses with sustainable growth. We achieve this by connecting companies with rewards and incentives from 2000+ global brands, making it easier for them to attract, engage, and retain their customers at all stages of the customer life cycle. More than just rewards management, Tillo unlocks innovative and profitable use cases for digital e-gift cards, presenting businesses with untapped potential for revenue generation.
Our unique plug-and-go API offers businesses a seamless connection to the brands people love. With a single integration, Tillo makes it possible to manage and deliver rewards and incentives effortlessly, making us a preferred choice for businesses worldwide. We are proud to be the fastest-growing global e-gift card network, operating in 37 markets and 16 currencies, and have processed over $2 billion worth of gift cards to date.
For media inquiries, please reach out to Sophia Whitham at marketing@tillo.io
